Privacy Policy

Effective date: 17/09/2025

[Your Business Name] (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our services, website, or subscribe to our newsletter.

1. Who We Are

Business name: James Ware

Address: Redcliffe Close, Old Brompton Road, London, SW5 9HZ, U.K.

Email: hello@fliptoflow.co

Telephone: +447966325386

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect the following personal information:

Contact details – name, email address, telephone number, postal address.

Payment details – processed securely by Stripe (we do not store full card data).

Booking and session information – dates, times, notes you choose to share.

Marketing preferences – whether you wish to receive our newsletter or updates.

Technical data – IP address, browser type, and website usage information (via cookies or analytics tools).

3. How We Use Your Information

We use your personal information to:

Provide and manage our coaching services.

Process payments through Stripe.

Send booking confirmations and service-related messages.

Improve our services, website, and customer experience.

Send marketing emails or newsletters if you have opted in (you can unsubscribe at any time).

Comply with legal and regulatory requirements.

4. Legal Bases for Processing

We rely on the following legal bases under the UK GDPR:

Contract: to provide services you purchase.

Consent: for sending marketing emails or newsletters.

Legal obligation: for record-keeping and tax purposes.

Legitimate interests: to improve services and protect against misuse.

5. Sharing Your Information

We may share your personal information with:

Service providers such as Stripe (payment processing), email platforms, and website hosting.

Professional advisers (e.g., accountants or legal advisers).

Authorities where required by law.

We do not sell or rent your personal information.

6. International Transfers

Some service providers may store or process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

7. Data Retention

We keep your personal information only as long as necessary:

Booking and payment records: at least 6 years (for tax/legal purposes).

Newsletter data: until you unsubscribe or ask us to delete it.

Session notes: for as long as reasonably required for your coaching relationship or legal obligations.

8. Your Rights

You have the right to:

Access, correct, or update your personal data.

Request deletion of your data (where legally possible).

Object to or restrict processing.

Withdraw consent for marketing at any time by clicking “unsubscribe” in emails.

Complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

9. Cookies & Analytics

We may use cookies or similar tools to improve our website and analyse traffic. You can adjust your browser settings to block cookies, but some features may not work properly.

10. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, or loss.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Effective date.”

12. Contact Us

If you have questions or wish to exercise your privacy rights, please contact:

James Ware

Email: hello@fliptoflow.co

Phone: +447966325386