Effective date: 17/09/2025

These Terms of Service (“Terms”) govern your purchase of coaching services (“Services”) from [Your Business Name] (“we”, “us”, “our”). By completing a purchase through our checkout (powered by Stripe), you agree to these Terms.

1. About Us

Business name: James Ware

Address: Redcliffe Close, Old Brompton Road, London, SW5 9HZ, U.K.

Email: hello@fliptoflow.co

Telephone: +447966325386

We are a business registered in the United Kingdom.

2. Services

We provide coaching services as described on our website or checkout pages. Service descriptions, schedules, and materials may be updated from time to time.

3. Booking & Payment

Payments are processed securely via Stripe.

Prices are shown in GBP, EUR or USD and include UK VAT where applicable.

Bookings are confirmed only after full payment (unless otherwise agreed in writing).

4. Cancellations & Refunds

UK & EU customers: You have a statutory right to cancel within 14 days of purchase, provided services have not begun. If you request or access services during this period, you agree that your right to cancel may end once services are fully supplied.

Other countries: You may also have mandatory cancellation or refund rights under the laws of your country of residence. Where those rights give you more protection than our policy, they will apply.

Once services have started (and unless required by law), refunds are at our discretion.

To cancel or request a refund, email hello@fliptoflow.co.

5. Rescheduling

If you need to reschedule a session, please provide at least 24 hours’ notice. Missed or late sessions may be forfeited.

6. Client Responsibilities

Attend sessions punctually and participate actively.

Do not record, copy, share, or publish session content or materials without our written permission.

Coaching is not therapy, counselling, medical, or financial advice. You remain responsible for your own decisions and actions.

7. Intellectual Property

All materials we provide (including slides, worksheets, recordings, or written resources) remain our property. We grant you a personal, non-transferable licence to use them for your own learning only.

8. Limitation of Liability

We will provide services with reasonable skill and care.

To the fullest extent permitted by law, we are not liable for indirect, special, or consequential losses, or for loss of income, profits, or data.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.

9. Confidentiality & Data Protection

We respect your privacy and handle your personal data in line with our Privacy Policy https://www.fliptoflow.co/privacy-policy] and applicable data protection laws, including the UK GDPR.

10. Termination

We may suspend or terminate services if you breach these Terms, behave inappropriately during sessions, or fail to pay fees when due.

11. Governing Law & Jurisdiction

These Terms and any dispute are governed by the laws of England and Wales.

If you live outside the UK, you will also benefit from any mandatory consumer protections in your country of residence. Disputes will be subject to the courts of England and Wales, or to the courts of your home country where required by law.

12. Contact Us

If you have any questions about these Terms, please contact:

James Ware

Email: hello@fliptoflow.co

Phone: +447966325386